Refund and Returns Policy

Overview

If you are not happy with any of our products please reach out to us within 5 days of taking delivery and let us know and we will strive to make it right.

Our hand dyed yarns are made to order in small batches and are one-of-a-kind items. These are not returnable. Please refer to our yarn usage guide to order the right amount for your project. Contact us if further assistance is needed. We are always here to help. Patterns, once they are applied to the backing and sold, are not returnable. Sale items are not returnable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. We will send an email of approval or rejection of your refund once the item is received and inspected.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 5 business days.

Late or Missing Funds

If you haven't received a refund yet, first check your bank account. There is often processing time involved before a refund is posted to the account. Then contact your credit card company, it may take some time before a refund is posted. If you have done all of these things and still haven't received notification of a refund, then email us at info@palmcayrugyarn.com.

Exchanges

We do not offer exchanges for our products.

Shipping Returns

To return your product, mail your product back to the return address listed on the package, or send us an email and we will give you the address where to return the item.

You will be responsible for shipping your item back to us. Shipping costs are non-refundable.

Need help?

Contact us at info@palmcayrugyarn.com for questions related to refunds and returns.

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